Archive for March, 2019

How to Select a Contractor – Part II

Posted by dzadmin 27 Mar 2019 No Comments »
How to Select a Contractor – Part II

Lets talk about selecting the right contractor for your job. Recently, I was called to meet with a potential client that wanted the following list of things done to her home; a) remove and replace existing decking on back patio and stairs, b) extend existing pool cage to include extending the concrete apron, c) remodel her exterior built in cooking area, and finally, d) rebuild and resurface the handicap ramp to her rear patio.

As someone who has built many projects over the years, contractors by in large, can be, and typically are, over confident in their abilities. As a business owner, this is a necessary evil! However, it can lead us to accept jobs that may not be a good fit for our company.

As a case in point, on the project listed above, my company (and our employees) have tons of experience with decks and ramps; but not so much with extending the pool cage and concrete footing. This project should require multiple subcontractors to complete the project (and that’s exactly how I would have handled it). However, the owner wanted one contractor that could do everything. Gang, as a contractor this is a huge red flag. I did not make it far enough into the discussion with the home owner to find out why she only wanted one contractor, but I know two things about this:

  1. She had a good reason; and
  2. It would not have been a good for me.

So how do you know if your contractor is good at doing what you want done? Ask them for a list of their last 3-5 projects (along with the names of the homeowners and a phone number that you can call for references). Any contractor worth their salt will have such a list and will give it to you upon conditional acceptance of the contract (they should be able to verbally tell you the scope of work for their last 3 projects without any trouble at all).

If you want me to remodel your bathroom and after 15-20 minutes of conversation, I have not said a word about the top manufacturing names associated with bathrooms (Kohler, Moen, American Standard, Schluter Inc.) I think I would look for another contractor. Remember what I said, Contractors are overly confident!

Remodeling a bathroom is not the same thing as remodeling an entire house. If you are looking at a large scale project such as adding an addition or renovating a significant section of your home; then you are looking to hire a general contractor that will use specialty subcontractors for specific aspects of your project. This makes perfect sense and you should be listening for words like “project management” and “the last time we built a project like yours” or phrases similar to this when you are discussing your project with your prospective builder.

The more specific your job (replacing a deck, upgrading your windows, installing tile floors) the more specific your contractor should be when talking to you.

till next time,

Merry Christmas Folks!

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The Marriage

Posted by dzadmin 27 Mar 2019 No Comments »
The Marriage

The Successful Marriage between Contractor and Customer

Any construction project is like a marriage; you have the bride and groom or the contractor and the customer and the ring or the project.  The bride can be the most beautiful woman of your dreams but if the groom doesn’t show up on time to the wedding there will be problems.  Likewise, the groom can be very hardworking but if the bride does not appreciate his work he will be left feeling empty and confused.  Finally, as every bride and groom knows, there is that one perfect ring out there that was made just for them!  And no other project will do.

In keeping with the marriage analogy above, I will attempt to offer some project counseling to the would-be brides and grooms of this world.

To have a successful marriage, I think you must start with three things; 1) a foundation of trust, 2) a willingness to compromise, and finally 3) open communication.

Successful Marriage between Contractor and CustomerThe contractor establishes trust by answering the initial phone call or returning it the same day, showing up to the initial sales call dressed professionally and arriving on time, and prepared to discuss the brides ring.   This initial trust is built on by providing a timely estimate, answering all correspondence in a timely fashion and generally showing interest in the bride.

The customer establishes trust by having done some basic research as to the type of ring they would like, making sure they are present for the first meeting and making sure to minimize outside distractions.  The bride will continue to build trust with the contractor by answering questions in a timely fashion, valuing the contractors time by not looking at other rings that you know you either cannot afford or do not want, and generally showing interest in the groom.

Compromise comes naturally to the groom.  The contractor should have no preconceived notions about your ring and as such be willing to look at other possibilities.  However, once the bride has narrowed her search down to one (maybe two) rings, she should focus her attention to that ring.

The contractor may need to offer some education to the bride on the topic of rings.  Some rings are just too big for the hand in question, some rings don’t have enough Successful Marriage between Contractor and Customerspark in them, some rings are too fragile for everyday wear and some offer no room for future growth.  A good husband will carefully listen to the bride as she establishes what ring qualities are important to her.

Once the bride has made her desires known to the contractor, she should have developed enough trust in her future groom to listen to and take his counsel to heart.  Keep in mind that husbands spend an inordinate amount of time shopping for rings and most are considered experts in this area.  Some amount of butterflies in the stomach are considered normal at this stage of ring shopping, both for the contractor and the customer.  However, if the bride strongly believes the groom is not looking for the ring she described it may be a sign that he is just not that in to you.  Ultimately, the perfect ring, should adequately reflect the dreams of the customer with the realities of the groom.

Successful Marriage between Contractor and Customer | CommunicationProper communication is never-ending.  We have always heard that a contractor and a wife should never go to bed mad at one another and I couldn’t agree more!  Over the years, I have found that most disagreements about rings result in misunderstandings by one party or both.  Modern technology has only added to this misunderstanding as emails and texts don’t always convey the “meaning” that was intended.  Both the customer and the groom should go to great lengths to make sure they know what the other party understands.  Assuming can lead to hurt feelings and broken rings.

Stay tuned for in depth “counseling” on each member of the wedding party.  Next week we will take a closer look at what it takes to be a great bride!

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